Refund and Returns Overview

Thank you for choosing Kings Mall for your shopping needs. We appreciate your trust in us, and we want to make sure you’re completely satisfied with your purchases. If you need to make a return or request a refund, please review our Returns and Refunds Policy below.


You have a 30-day window from the date of receipt to initiate a return. The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

To begin the return process, please contact our customer service team at or call us at 0716804862. Our team will provide you with a return authorization and guide you through the necessary steps.

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.


For exchanges, kindly reach out to our customer service team. You will be responsible for the return shipping costs, and we will cover the shipping costs for the replacement item.


If you wish to request a refund, contact our customer service team within 30 days of receiving your item. Refunds will be issued using the original payment method, and the processing time may vary depending on your card issuer’s policies.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will guide you through the return process and arrange for a replacement or refund.

Return Shipping

Return shipping costs are your responsibility and are non-refundable. If a refund is issued, the return shipping costs will be deducted from the total refund amount.

Contact Us

If you have any questions about our returns and refunds policy or need assistance, please email us at or call us at 0716804862.

Kings Mall reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. Please check this policy periodically for any changes.